Frequently Asked Questions

Choose from the list of Frequently Asked Questions (FAQ) below. If you can't find the help you need here, contact us via the following email address info@aaawin.com.

• Travel Agency
• Online Travel Reservations
• Roadside Assistance
• Auto Travel
• AAA Membership
• Insurance
• Website Issues
• Your Online Account

Website Issues Travel Agency FAQ

• What services does AAA Travel offer?
• Does AAA offer discounts on cruises and tours?
• Do I have to be a AAA member to get discounts on cruises and tours?
• Can I make an appointment to see a travel agent?

What services does AAA Travel offer?

AAA Travel is your one-stop, full-service travel agency serving AAA members and the general public. Services include:

• Personalized counseling and trip planning for cruises, tours and all your travel plans
• Airline reservations and ticketing
• Amtrak and international rail tickets
• Hotel, resort and condo reservations
• Car Rental Reservations
• AAA/Hertz car rental discounts
• Foreign guidebooks and maps at special prices
• Low cost passport photos
• Trip Assist travel insurance
• Passport, visa and customs information

Does AAA offer discounts on cruises and tours?

AAA Travel offers a variety of cruise and tour programs featuring exclusive member savings and value-added benefits.

Do I have to be a AAA member to get discounts on cruises and tours?

This is one of the many areas where it definitely pays to belong! Although members and non-members can use AAA Travel, some discounts are only available to members.

Can I make an appointment to see a travel agent?

Our office hours are generally 8:30 a.m. - 5:30 p.m. M-F at most locations. Although an appointment is not necessary, we will try to accommodate and work within your time constraints if you advise your Travel Consultant in advance. Call your nearest office to find out the office hours.

Online Travel Reservations FAQ

• Can I actually book and purchase a ticket through aaa.com?
• What if there is a problem with my ticket?
• How will I get my tickets?
• Will I have to give credit card information over the Web?
• Is it safe to give my credit card information over the Web?
• Why should I use aaa.com instead of a traditional travel agent?
• Why should I use aaa.com over another Internet travel service?

Can I actually book and purchase a ticket through aaa.com?

Yes! aaa.com is a fully-functional, web-based travel reservation service designed especially for AAA members.

What if there is a problem with my ticket?

You can call our customer service representatives at 1-800-430-9001 and talk to a travel agent who can help you. Hours are 8 a.m. - 7 p.m. Mon. - Fri; 8 a.m. - 6 p.m. Sat and 9 a.m. – 5 p.m. Sun.

How will I get my tickets?

If the airline you are flying allows it, we will issue an electronic ticket. The primary benefit of electronic tickets is that it eliminates the possibility of lost or forgotten tickets. You will receive an itinerary and receipt via email. If you prefer a paper ticket or if the airline you chose does not offer electronic tickets, we will mail your paper tickets for a $15.00 fee to cover the cost of overnight mail. Should any other special arrangements be needed, please contact one of our travel consultants.

Will I have to give credit card information over the Web?

Yes and no. To join AAA as a new member, a credit card is required. However to make travel reservations you have a choice. To lock in your reservation you will need to supply credit card information, however you also have the option on the final booking pages to send the unfinished booking to a AAA travel agent to complete the transaction. In this case, you are not required to enter your credit card information. A AAA travel agent will call you to complete the reservation.

Is it safe to give my credit card information over the Web?

aaa.com uses Secure Sockets Layer (SSL) and Private Communication Technology security standards supported by Microsoft Internet Explorer 3.0 or later and other popular browsers. SSL encodes your personal information (such as your password, address and phone number, or your credit card number) so that it is available only to you and the aaa.com travel agent who will help make sure your travel planning goes smoothly. This encryption makes doing business over the Internet as secure as making a purchase by telephone.

Why should I use aaa.com instead of a traditional travel agent?

AAA is committed to making the same high level of member service available on the Internet as we do in over 1,100 branch offices across the United States and Canada. aaa.com provides access to these member services 24 hours a day, 7 days a week. You can expect the same level of trust and comfort booking your travel through aaa.com that you have come to expect from our local branch offices. As a AAA member you will also have access to the familiar AAA travel resources such as TourBook® Guides, TripTik® routings, and much more! AAA members also have access to exclusive discounts, so you can book your travel knowing that you have not overlooked a great deal.

Why should I use aaa.com over another Internet travel service?

aaa.com is designed especially for AAA members, integrating traditional AAA resources such as TourBook® Guides and TripTik® routings, with the online travel reservation process. You will also have access to special member savings available only through AAA travel agencies and aaa.com. Most of all, you'll be traveling with someone you trust.

Roadside Assistance FAQ

What do I do if I am traveling outside of Washington or Northern Idaho and need roadside assistance?

Just call 1-800-AAA-HELP (1-800-222-4357). Your call will be routed to the AAA club responsible for providing service in the area where you are located.

How do I receive reimbursement for the cost I incurred when using a non-AAA contractor for roadside assistance?

Please mail your original receipt for the cost of the service and a brief explanation of the situation you incurred to:

AAA Washington/Inland

Attn: Automotive Services

1717 West 4th Avenue

Spokane, WA 99204-1795

How long will it take for me to receive my reimbursement check?

In most cases, please allow approximately 10 to 14 business days for processing and mailing after we receive your receipt.

I've used up all my covered service calls for my membership year. May I still call AAA for roadside assistance?

Yes, you may still call AAA for service. After the four service calls, members may obtain AAA Classic/Basic membership service only, by paying the responding service driver for each additional call at a special reduced member rate.

When am I eligible for my new service calls?

You are eligible for your new service calls on your renewal date if you have paid your renewal dues.

Auto Travel FAQ

What types of maps and books are available to me at no cost from AAA?

AAA has available, regional maps of the United States, state maps and city maps of many major cities. TourBook® and CampBook guides are available for Canada and the United States. Also available is the Mexico map and TourBook. AAA maps and books may be ordered online, by calling 1-800-562-2582, or stop at one of our full-service offices to pick up the maps and books you need.

Can someone who is not a AAA member purchase the maps and guides?

No, these materials are a member-exclusive benefit.

I'm leaving tomorrow on vacation and forgot to request a route and hotel information. Is there anyway I can get help at this late date?

You can create your own route via Online TripTik®; in addition you can find information on AAA approved hotel and motel properties.

If I call the AAA toll-free number today for a TripTik® routing, how soon will I receive it?

Please allow a minimum of 7 business days for processing and shipping.

Will road construction be marked on my TripTik® routing?

If your trip date is within 30 days, construction will be marked on the TripTik® (not on the maps). However, if your trip date is more than 30 days out, the construction will not be marked. You may call 1-800-562-2582 prior to your departure to receive the most current construction information available.

AAA Membership FAQ

May all members of my family obtain AAA service for our family car(s)?

Yes, if they are AAA members. The AAA membership is an individual membership designed to provide assistance and benefits to the individual not the vehicle. Only the person named on the card is eligible to receive membership benefits. Enrolled associates will receive their own membership cards to present for service. (Note: Since the membership is focused on the individual, you may use your road assistance benefits for most any eligible vehicle you are riding in or driving.)

May my family members be on my AAA membership?

Absolutely. Associate Members may be the spouse or significant other of the Primary Member, residing in the same household. Unmarried dependents 25 years of age and younger also qualify if they reside in the Primary Member's household or are full-time students. You can add them online or by calling your local branch office or our 24-hour Member Service Center at 1-800-562-2582.

What is the cost to add an associate to my membership?

The cost to add a spouse or significant other, or a dependent child up to age 25 is $32 per year. If an associate is added during the membership year, the cost will be calculated on a prorated basis. To add an associate to your membership just Click Add an Associate.

May I add AAA PLUS to my existing membership?

Yes. Call our 24-hour Member Service Center at 1-800-562-2582, visit your local branch office, or Click Add AAA Plus.

I have a recreational vehicle. Does my AAA membership include coverage for it?

Your AAA membership will cover your recreational vehicle if you have upgraded your membership to AAA PLUS RV. The addition of PLUS RV will expand your benefits to include PLUS benefits for a motor home, travel trailer, camping trailer, pickup with camper, dual-wheel pickup, motorcycle and fifth-wheel RV trailers. In addition, limited trailer coverage is also part of AAA PLUS RV. Add PLUS RV by clicking on Add AAA Plus RV or call our 24-hour Member Service Center at 1-800-562-2582 or call your local branch office.

Insurance FAQ

What kinds of insurance does AAA Washington/Inland have available?

Most types of Insurance are available to cover your personal insurance needs: Auto, Home, Mobile Home, Motorcycle, Accident, Health and Life Insurance. To request a rate quote on some of these products, Click insurance or call 1-877-222-4678.

Does my membership include insurance coverage?

AAA Washington/Inland membership does not include automobile insurance or car rental insurance.

What should I do if I'm involved in an auto accident?

If you do not require immediate medical attention, stay at the accident scene and notify the police or proper authorities. Provide your name and address and the name of your insurance company, obtain the same information from the other parties involved as well as the name and address of any witnesses. Do not commit yourself or your insurance company to "being at fault" for the accident. As quickly as possible contact your insurance agent/company to report the accident.

Website Issues FAQ

Why do I get a blank screen when trying to access the Internet TripTik® function?

The aaamaps.com loads in a pop-up window which causes ad-blocking or pop-up blocking software to block it. There are two options, you can disable the software when working on our site or you can add www.aaa.com to the list of site exceptions to your ad-blocking/pop-up blocking software.

I have been trying to reserve a hotel room using the AAA website, but after selecting the room and entering my credit card information I end up back at the select a room page. It seems to be in a loop and I am stuck.

Your security settings are probably set too high and it does not allow cookies to be set. If you use Internet Explorer to change your security settings you need to go to Tools, Internet Options and under the Privacy tab set your security level to medium.

I have tried unsuccessfully to print an Internet TripTik®. I have also experienced difficulties with timing-out errors. The four most common issues we come across:

1. To use aaamaps.com, you must have a browser that is compatible with the system. We support the current version and one version back. In this case that means aaamaps.com is compatible with the following browsers: Internet Explorer 5.5 and above for PC's, 5.1 and higher for Macs, Netscape 6.0 and higher for PC's and 6.2.3 and higher for Macs.
2. Verify you have JavaScript enabled on your browser, which will allow you to read aaamaps.com.
3. Do you have ad-blocking software on your system? Because aaamaps.com is a pop-up window it needs to be disabled while you are using it.
4. In case of corrupt cookies, clear your temporary Internet files (cache) and cookies.

When trying to order a TripTik® online I get the following message: This city is not recognized.

It may be easier to key in just the city names without the state abbreviation.

The order form will respond with a list of available cities that match the city name you entered. If you key in the city followed by the state abbreviation, be sure to use the comma as indicated in the instructions, otherwise the form cannot determine where the city name stops and the state name begins.

Samples of how to enter in cities that have St, Ft or Mt in their names:

• St Paul, MN (leave out the period after St and do not spell out Saint) OR St Paul
• Ft Myers, FL (leave out the period after Ft and do not spell out Fort) OR Ft Myers
• Mt Vernon, WA (leave out the period after Mt and do not spell out Mount) OR Mt Vernon

Note: For online assistance Click the Details and Tips link located next to where you key in the destination city.

Your Online Account FAQ

I have signed up for an online account, but it still insists that I am not a member. If I still cannot access the member-only sections of the site until I'm a member, why the need for an online account?

It is valid to register online without being a member. You have functionality on your site that requires a login but does not require you to be a member to use the functionality, i.e. Air, Car and Hotel. The member/non-member identification is used to determine the correct price for the user. However, AAA is a membership organization made up of dues paying members. Membership includes many services, benefits, savings and information that are not available to non-members. Some pages in our web site contain information that is specific to members, such as exclusive discounts at hotels and resorts and Financial Services.

If you are interested in becoming a member of AAA, please click "Join AAA."

I forgot my user ID and/or password and when I click the "I forgot my user ID and/or password" to have the system send me my password, it tells me "User Information Not Found!"

If you have changed your email address since you created your online account, be sure to enter that email address.

If the system still cannot find your account information, please email info@aaawin.com with:

• Your first and last name.
• The Email address believed to be associated with the online account.
• The User ID you believe is registered

I've registered for a username and password, but the site tells me "Members Only. Sorry, this area is for AAA Members only. Join Online today!"

Are you a AAA Washington/Inland member or is your membership with another AAA? Unfortunately, the many clubs across the US, Europe, and Canada do not have one central online user database. If your membership is with another club, you will have to register with that club and use that club's web site. Click here to get to your club's site.

Check to make sure your membership number has been entered into your online account information. To do so, follow these steps:

• Click "Your Online Account" from our home page
• Log in with the username and password from above
• Click "Update Your Account"
• Scroll to the bottom of the screen and check the "AAA Member Number" field.
• Click "Update aaa.com account" to complete the update.
• Your membership account may not be paid in full. To check the status of your membership account, please visit our Contact Us page for information on how to contact our membership services department.

I joined online and have been accessing the member-only sections of the site ever since then. Now I receive this message: "Members Only. Sorry, this area is for AAA Members only. Join Online today!" Why can I no longer access these member-only sections?

When you joined online, a cookie was placed on your computer to tell our servers that you had completed the online application. After 90 days, however, this cookie expires. This is to compensate for the time it takes to mail your permanent membership card.

If you have received your permanent membership card, please update your online account information with your membership number by following the steps below. If you have not received your permanent membership card, please visit our Contact Us page for information on how to contact our membership services department.

1. Click "Your Online Account" from our home page
2. Log in with the username and password from above
3. Click "Update Your Account"
4. Scroll to the bottom of the screen and check the "AAA Member Number" field
5. Click "Update aaa.com account" to complete the update.When I try to registerfor an online account, the system shows an error message "Invalid membership ID..."
6. If you are not an Washington/Inland club member (your member number does not start with 438 260), the system is unable to verify your membership. Click here to get to your club's site.
7. If your card does not have a 16-digit membership number, it is a temporary card. If you have a temporary card, your membership may not be in our system yet, so our system will be unable to verify your membership. Your online account has been created;however, the account will need to be updated to include the membership number once you recieve your permanent card.

I've just joined. What is my membership number?
-OR-
When will I receive my membership card?

Permanent membership card(s) typically arrive approximately 3 weeks after you joined.

If you have not received your permanent membership card, please visit our Contact Us page for information on how to contact our membership services department.

What do I do if I have moved to another state?

Please visit our Contact Us page for information on how to contact our membership services department. Inform them that you would like to transfer your membership to another club and they will notify the new club. At that point, you may hear from the new club to complete the transfer.

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