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Finding Trustworthy Auto Repair

When choosing an automotive repair facility to work on your vehicle, AAA recommends doing your homework. Here are things to look for when evaluating a repair shop:

Appearance

A clean, well-organized facility reflects attention to detail and an effort to maintain a professional image.

Amenities

The facility should have a comfortable waiting room. Many shops now have pick-up and drop-off service for the convenience of customers.

Equipment

A good repair shop will have up-to-date equipment and information.

Reputation

Check with the State Attorney General and Better Business Bureau for reports of unresolved disputes with customers. Also check the length of time the shop has been in operation.

Recommendations

Ask family and friends about their experience. Were they charged the price they were quoted? Was their car ready when promised? Were they treated courteously? Were all questions about the work performed answered thoroughly?

Specialization

Identify shops that specialize in the kind of vehicle you drive or the type of repair or maintenance service you need. Routine maintenance can be handled by shops that specialize in that service, such as an oil change. If you are not certain which repair your vehicle needs, a facility that covers all general repair needs would be a good first stop for diagnosis. You may choose to have the technician refer you to a specialist once you've identified the problem.

Dealerships

Technicians at your dealership should be very familiar with performance problems specific to the make and model you drive. They use original factory parts and are aware of technical service bulletins or special advisories.

Warranty

Look for a 12-month or 12,000-mile warranty. Find out if the warranty is honored nationally, especially if you travel. Some shops offer "property-line guarantees." This means that once you drive to the end of their property line, they are not responsible for your car's performance.

Look for the AAR sign

For 25 years, AAA has helped consumers with their repair needs by inspecting and certifying quality repair facilities. When you see the AAR sign, you know the repair shop has met AAA's strict standards for training, equipment and customer service.

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